Billing and Renewal policy
Any Product or Service provided by Vadeshost is billed regularly depending on the chosen by the customer during the order process Billing Cycle. If a customer would like to cancel a recurring service, they have to submit a cancellation request via the Client Dashboard or to submit a ticket in our Billing Department.
The web hosting solutions offered by Vadeshost are subscription-based products. As such, every product is renewed automatically in order to ensure that:
The customer's website will be accessible.
The data uploaded by the customer on their web hosting account is safe.
The customer's domains are renewed in time.
Renewal payments are not covered by the advertised money-back guarantee.
If the customer submits a cancellation request before the renewal date of any purchased product from Vadeshost but less than seven (7) days before the renewal date, we can issue a refund equal to the amount paid minus the cost of the purchased product for a single month of the new term according to the regular monthly price.
If the customer fails to submit a cancellation request before the renewal date or has submitted the cancellation request past or on the renewal due date of the purchased service, then a refund will not be issued.
If the customer fails to submit a cancellation request entirely, Vadeshost will generate a renewal invoice fourteen (14) days prior to the renewal date and attempt to charge any saved payment method on file seven (7) days prior to the renewal date of the purchased service. If unsuccessful, another attempt will be made on the renewal due date.